Sprint Scam Saved Customers Cash, Bilked Company of $100K

Both myself and my fiancee used to work customer care for Sprint many moons ago here in Timmins, Ontario before Tele-Tech moved out of the building a few months back.

This is going back to 2002 when Nextel was the first client and then became Sprint together With Nextel and now just Sprint. Cell's for cash.

Having had countless dealings with store front managers and other customer service agents especially in the billing department this story is not all that surprising.

Watch the video and read the rest after that.



You can get it all here

So here it is in a nutshell, during a two year period two men erased more than $133,000 in cell phone charges. In exchange, Sprint customers paid the two men cash.

Prosecutors charged 44-year-old Gary Morrow with felony theft. Sheriff deputies say he worked with 39-year-old Timothy Flowers, of Overland Park, to clear cell phone bills in exchange for cash.

Flowers already had a rap sheet for theft and computer crimes.

It was pretty basic, Morrow would make the deals with Sprint customers, get their account information and forward it to Flowers, who worked in Sprint's billing department.

Flowers then in turn would reduce the customer's bill to zero.

"Sprint phones are a very popular phone, especially in Kansas and Missouri. It would be really easy to walk up to anybody, even just ask what kind of phone you carry. I carry a Sprint phone. Really, how much is your bill? My bill is $200. Give me $50, I guarantee your bill will be zero. It's very simple," said Deputy Tom Erickson.

Sprint spokesman Melinda Tiemeyer declined to comment on camera, but said Sprint's security team uncovered the fraud.

She said no customers had unwarranted charges added to their bills.